Request Tracker

Request Tracker Review

Track requests made by customers and create a searchable database of problems.

Review

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Publisher:

CyberNiche Software

Version:

3.2

Released:

5, February 2009

License:

Shareware

Size:

5343 Kb

Price:

$149 to buy

Rating:

Product Info

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.

What's new in current version

Help file changes for Windows Vista.

Requirements

Windows 95 or higher, 10 Mb disk space

Please contact Request Tracker publisher, CyberNiche Software if you have questions or issues regarding this product.

Download Request Tracker »

ESET NOD32 Antivirus 3.0 scan report

Scanned files: 1
Threats detected: 0
Time: 0s

Clean and Safe Certified
Download version 3.2
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 8, February 2009

Kaspersky Anti-Virus 2009 scan report

Scanned files: 78
Threats detected: 0
Time: 12s

Clean and Safe Certified
Download version 3.2
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 8, February 2009

View full scan reports »

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