Job Log

Job Log Review

Help desk ticket tracking for the small business owner

Review

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Screenshot

Publisher:

Lazy Bayou

Version:

4.2.0

Released:

19, September 2009

License:

Shareware

Size:

40844 Kb

Price:

$29.95 - Buy full version

Rating:

Product Info

Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

What's new in current version

Cosmetic changes

Requirements

IE 6.0 or later

Please contact Job Log publisher, Lazy Bayou if you have questions or issues regarding this product.

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