Helpdesk & Remote PC

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call visitors and initiate pro-active chats with visitors. Used by over 11,000 active websites.  

Whaddidoo was created to provide a painless user interface to a knowledgebase. As you enter your current problem, our powerful embedded VectorSpace DataBase (VSDB) finds related problems and solutions. Simple fast, and ready to go... exactly what you need.
Just enter the text of the problem, and the text of the solution. When you run into a problem again, you'll have the solution at your fingertips. Version 1.75 adds keyword navigation and special
application ehancements for usability.  

PAL enables you to call your PC from any phone to hear the information you need. PAL can:
*Read and reply to email
*Play podcasts
*Provide instant traffic reports for your local roads
*Voice-dial Outlook contacts
*Recite information from documents and spreadsheets
*Get stock quotes and weather reports
*Read web pages and blogs
*Get appointments and contact info

PAL requires no expensive handheld device. It’s fast, easy, and hands-free  

With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. Easy to install and includes free 14 days installation support.  

QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.  

RemotePass Access enables you to remotely control any pc worldwide in less than 10 seconds! The only requirement is an internet connection. RemotePass Access works transparantly through Firewalls, Proxy servers and any other type of security system! Very easy to use and advanced remote support software featuring session recording, bidirectional clipboard and file transfer, chat, reboot and auto reconnect, wiew only and full control mode, ...  

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..  

Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.

Enterprise Server is provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.  

LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at LogOnMyPC.com.  

DEKSI CRM for Linux is a feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.