Helpdesk & Remote PC Software

MediaHeal for Hard Drives retrieves files from corrupted hard disks. MediaHeal for Hard Drives scans corrupted file system and saves the recovered files and folders into a folder on a safe drive. Supported are both physical disks and logical partitions (NTFS, FAT12, VFAT12, FAT16, FAT32), multi-partitioned and single-partitioned disks. MediaHeal for Hard Drives works with dynamic drives as well.  

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.  

CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign quotations to technicians.
Can be used as a stand-alone application or in conjunction with CDRepairs.  

CentreDesk Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration  

ShareRight Documentary provides detailed analysis of all file shares and documents on the network, their associated NTFS permissions, documents contained, together with discovery and quick launch of shared folders, documents and VNC viewer. Handling millions of documents, it can quickly search by filename, path, date and text contents.  

Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)

it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.  

Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser.
Open support requests via login or send an email to create a support ticket.  

ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.
ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat or VOIP.With ONTIVA a single support agent can interact with up to 10 customers.  

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call visitors and initiate pro-active chats with visitors. Used by over 11,000 active websites.  

Whaddidoo was created to provide a painless user interface to a knowledgebase. As you enter your current problem, our powerful embedded VectorSpace DataBase (VSDB) finds related problems and solutions. Simple fast, and ready to go... exactly what you need.
Just enter the text of the problem, and the text of the solution. When you run into a problem again, you'll have the solution at your fingertips. Version 1.75 adds keyword navigation and special
application ehancements for usability.