ITIL Service Management (ITSM) Toolkit

ITIL Service Management (ITSM) Toolkit Review

ITIL Service Management (ITSM) Toolkit

Review

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Name:

ITIL Service Management (ITSM) Toolkit

Publisher:

ProcessWorx LLC

Version:

2.11

Released:

15, January 2006

Licence:

Commercial

Size:

2785 Kb

Price:

$149 to buy

Rating:

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.

Requirements

Microsoft Office, Adobe Reader

Please contact ITIL Service Management (ITSM) Toolkit publisher, ProcessWorx LLC if you have questions or issues regarding this product.

Using a crack or a pirated serial or key generator to activate ITIL Service Management (ITSM) Toolkit full version without buying a licence key is against the law.

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