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ITIL Service Management (ITSM) Toolkit Review

ITIL Service Management (ITSM) Toolkit

Review

Version:
2.11
Released:
15, January 2006
License:
Commercial
Size:
2785 Kb
Price:
$149 to buy
Rating:
1
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Product Info

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.

Requirements
Microsoft Office, Adobe Reader

Please contact ITIL Service Management (ITSM) Toolkit publisher, ProcessWorx LLC if you have questions or issues regarding this product.
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