LBE Desktop Helpdesk

LBE Desktop Helpdesk Review

Easy to use helpdesk software - sensibly priced to suit all business sizes

Review

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Publisher:

Leigh Business Enterprises Ltd.

Version:

4.0.182

Released:

24, November 2008

License:

Shareware

Size:

4511 Kb

Price:

$900 to buy

Rating:

Recommended: Click here to improve PC speed »

Product Info

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

What's new in current version

Bug fixes,new features

Requirements

25 MB Hard disk space, Javascript enabled browser

Please contact LBE Desktop Helpdesk publisher, Leigh Business Enterprises Ltd. if you have questions or issues regarding this product.

Download LBE Desktop Helpdesk »

ESET NOD32 Antivirus 3.0 scan report

Scanned files: 1
Threats detected: 0
Time: 0s

Clean and Safe Certified
Download version 4.0.182
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 9, February 2009

Kaspersky Anti-Virus 2009 scan report

Scanned files: 123
Threats detected: 0
Time: 10s

Clean and Safe Certified
Download version 4.0.182
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 9, February 2009

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