Omni Customer Support

Omni Customer Support Review

Create a searchable knowledge base to improve customer support

Review

Download

Screenshot

Publisher:

Omni Customer Support

Version:

1.0

Released:

27, November 2007

License:

Commercial

Size:

2179 Kb

Price:

$69 to buy

Rating:

Product Info

Omni Customer Support allows you to improve the quality of your customer support
The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution
It allows new staff to be immediately productive without a costly investment of learning all the known support issues
It enables you to track the problem areas of your product so you can see what areas need improvement in the next release

Why Omni Customer Support?

Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.

Requirements

Java 1.4+

Please contact Omni Customer Support publisher, Omni Customer Support if you have questions or issues regarding this product.

Download Omni Customer Support »

Kaspersky Anti-Virus 2009 scan report

Scanned files: 1217
Threats detected: 0
Time: 28s

Clean and Safe Certified
Download version 1.0
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 31, August 2009

ESET NOD32 Antivirus 3.0 scan report

Scanned files: 1
Threats detected: 0
Time: 0s

Clean and Safe Certified
Download version 1.0
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 31, August 2009

View full scan reports »

Share Omni Customer Support Review, Customer Support Knowledge Base Software Page

Page URL:

Using a crack or a pirated serial or key generator to activate Omni Customer Support full version without buying a license key is against the law.

Featured downloads

Ad-Aware 2008 Free

The bottom line: Ad-Aware is your best option for keeping spyware and adware under control on your PC

Download now!

Motorola Mobile PhoneTools Deluxe

Connect your laptop to your cell phone, use your cell phone as a modem; synchronize cell phone contacts and calendar with your PC. Complete Outlook integration. Create mobile media with ringtone software features, wallpaper and video editing tools.

Download now!

Firefox

The award-winning Firefox Web browser has security, speed and new features that will change the way you use the Web. Don’t settle for anything less

Download now!

Related downloads

SightMax Live Chat

SightMax is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. Written in .NET and using the latest Microsoft Technology, SightMax is cost effective and easy to use.

Live Chat Software, Customer Support, Live Help, Live Support

APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial.

Universal FAQ Manager 2008

Universal FAQ Manager 2008 - knowledge base software, customer support software, online support software, or technical support software. Called FAQ Management Software, it saves businesses time and money by delivering higher customer satisfaction.

KnowledgeBase Deluxe

KnowledgeBase software for Windows: database management system with ready to use KB database solutions.

CarRent Access Application

The data base is used in the field of car leasing. It stores customer data and vehicle specifications and computes the leasing rates in dependence of the contract conditions. Both customers and salesmen can operate the tool in a simple manner.

Ontiva Fusion Suite

ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.

Single Operator Webchat Program

Automated customer support webchat software uses ASP scripting and supported by AJAX technology which automatically refresh page without need of reloading it. Single operator webchat program helps to solve problems online of your clients or visitors.

MultiUser Chat Software

Online multi operator chat communication software provides instant messaging option to send offline messages when operator is not available. Utility allow multiple company executive to chat with website visitor to solve their problem in secure way.

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.

Barcode Inventory Software

Advance accounting utility maintain records for business processes like stock billing, order invoice, item lists, sale purchase reports and account statements. Barcode inventory software provides secure data transaction by using password protection.

Related Press Releases

Quixtar improves customer support email response time and efficiency with eGain Service
Mountain View, Calif. (April 6, 2006): eGain CommunicationsCorporation(OTC BB: EGAN.OB), provider of the industry's top-rated* customer serviceand contact center software for in-house or on-demand deployment, announced todaythat Quixtar, the number one online retailer of health and beauty products,

Free Live Chat and Customer Support Software from May I Help You Zone
Try the Live Chat Software absolutely free of cost for your website- No hidden Charges- Customizable User Interface- Multiple Operator facility available on request for paid versions- Secure Web Interface- No additional server space in required for you, system hosted

IDAutomationcom Announces Support for the USPS OneCode Solution 4-State Customer Barcode
For Immediate Release: Contact:Roxanne McSheehyIDAutomation.com, Inc. Â http://www.idautomation.com/5 50 N. Reo Street; Suite 230Tampa, FL 33609 813-514-2564E-Mail: admin@idautomation.comSeptem ber 27, 2006IDAutomation.com Announces Support for the USPS OneCode Solution 4-State CustomerBarcode.

Pagico - The next-generation personal knowledge base software - Pagico Software releases Pagico (Basic) for Mac and Windows
Contact: C. MengCompany: Pagico SoftwareWebsite: http://www.Pagico.comE-mail: software@pagico.comBeijing, China (June 20th, 2007) - Pagico software (formerly sponsored bySevenOnline Tech & Trade Co., Ltd, now operated independently) today officiallyannounces the release of Pagico (Basic), the

New eGain software includes nine new applications, and enables customer service innovation through customer interaction hubs
MOUNTAIN VIEW, CA -- October 30, 2006: eGain Communications(OTCBB: EGAN.OB), a leading provider of customer service and contact center softwarefor in-house or on-demand deployment, today announced a major new release of itscustomer interaction hub (CIH) software suite.Jointly conceived and developed

Noida, India - May 03, 2007 - MindGenies proudly announces the launch of its retail website LivechatGenie com, a Live customer support service
We are pleased to announce that MindGenies has launched itsmuch awaited retail website www.livechatgenie.comOur Live chat product is a software based customer support solution, which allowsCompanies to communicate or chat, in real time with their website visitors. Itenables businesses to engage their

Benefits of Live chat and online support over the phone support
Live chat as a customer support tool! How does it score overthe other customer support phenomenon? Try LiveChatGenie & feel the difference. Customer support has never been so as important as it is now, in this era ofcustomer centricity. Customer support can be provided through the telephone,

Meeting Customer Demands Through Improved Customer Service
Plantnode is a hybrid web-based software application designedon an open platform to integrate with existing production equipment, analyzereal-time performance, and evaluate machine productivity. PlantnodeÂ's built-inintelligence goes beyond raw data collection to provide a fully integratedproduction

Acquire, Retain and Grow Customer Base on CRM Platform
According to recent McKinsey report, improving a company'scase-management (ability to track sales leads and complex service requests)capabilities through relatively modest changes in processes, technology, andorganization can increase cross-channel revenues by 10-20% while reducing customerchurn

IDAutomation com Announces Support for the USPS OneCode Solution 4-State Customer Barcode
USPS OneCode (also known as the 4-State Customer Barcode, 4CB,4-CB, OneCode Solution Barcode and USPS4CB) is a height-modulated barcode designedfor use in high speed, automated, mail sorting machines that allow both PLANET andPOSTNET barcode information to be combined into a single barcode to track