Omni Customer Support

Omni Customer Support Full Description

Create a searchable knowledge base to improve customer support

Full Description

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Publisher:

Omni Customer Support

Version:

1.0

Released:

27, November 2007

License:

Commercial

Size:

2179 Kb

Price:

$69 to buy

Rating:

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Product Info

Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.

Requirements

Java 1.4+

Please contact Omni Customer Support publisher, Omni Customer Support if you have questions or issues regarding this product.

Kaspersky Anti-Virus 2009 scan report

Scanned files: 1217 Threats detected: 0 Time: 28s

Clean and Safe Certified
Download version 1.0
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 31, August 2009

ESET NOD32 Antivirus 3.0 scan report

Scanned files: 1 Threats detected: 0 Time: 0s

Clean and Safe Certified
Download version 1.0
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 31, August 2009

View Omni Customer Support full scan reports »

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