Latest Developments in Client Relationship Management for Law Firms
Choosing the right clients is key to your success and there are many aspects to consider not simply who are the biggest and best.
Long-term, lucrative client relationships stem from compatibility and the role of the relationship partner within your firm is pivotal in client selection and management.
This masterclass will focus on how you can make optimal client selections to build...
The Fifth Built Environment Conference
institutions, government agencies, contracting organizations, consulting enterprises, financial institutions, and other construction-related organizations from Southern Africa and the rest of the world.
The main topics to be explored include:
* Sustainable construction
* Climate Change
* Education and Professional Development
* Service delivery /Customer service
*...
Webinar - Evaluating and selecting a world class Enterprise Resource Planning (ERP) solution
Many organizations have spent millions of dollars selecting and implementing ERP solutions over the past fifteen years. Most of these solutions have become obsolete, unsupported by the original resellers, and unable to take advantage of the latest technology.
Even more frustrating is that the annual support and maintenance for many older solutions can cost more than selecting and...
Knowledge Management
To remain competitive in today's volatile business climates, known established organisations had already recognised Knowledge Management (KM) to be an important area in securing optimum productivity gains on a long-term perspective. Including successful retention and transfer of intellectual assets within the organisation - effective KM also yields to improved performance, competitive...
Information Quality Management
Poor information quality costs organizations ten to twenty percent of total sales or revenue in the form of process failure and “information scrap and rework.” These costs are real and direct costs equivalent to manufacturing scrap and rework. Lost and missed opportunity costs as a result of poor information quality can be even greater than that. You learn the quality principles that must...
Business Process Management
Almost every organization around the globe is now moving beyond processes as solely a way of synchronizing change and is attempting to transform the way their Enterprise plans, manages, monitors and aligns capabilities and motivation using a Process-Managed baseline. The bad news is that most organizations have little ability to make it happen in a consistent or reliable way and most managers...