With the 123-live-help (V_3.2), staff can invite website visitors on their own initiative and begin one-to-one chat with visitors, to promote sales with online customer support. Also client can choose sales. It's Java server& flash client with cheap price.
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
Remote controller of 123livehelp via MSN
A remote controller and monitor of the live chat conversation
*Proactive Chat Invitations
The staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors won't have to click any chat button on the webpage, they will be greeted by a friendly notification that the staff would chat with them to offer assistance. What's more, the invitation won't be blocked by pop-up killer.
*Client Choose Staff.
Client can request help from a very staff, which is more friendly to a returned customer.
*Real-time Text Chat & Optional Video Chat for Staff
The java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and end users don't need to download any plug-ins to chat with staff.
*Visitors Waiting in Queue
*Chat Transfer
from one staff to another.
*Canned Answers
*Auto-detect and display language.
*New API
Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.
*multiple Chat Requests
One agent can chat with multiple clients.
*Chat Search More Powerful
Real-time chat scripts searchable.
*Custom UI
Customizable client interface,and skin collection.
*Integrate External Database
*Auto-detect User Details
Auto-detect extensive visitors information including IP address and country.
*Backend Monitor
*Sound Notification
*Department Management
*Account Management
* chat logs sent to email
What's new in current version
It can monitor and control the conversation externally on MSN Messenger.
Please contact 123 Live Help Chat Server Software publisher, TopCMM Software Corp. if you have questions or issues regarding this product.
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