Product Info
AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.
AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to an agent automatically.
In semi automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls.
Predictive Dialing Key Features include no telephony hardware or phone line required. Calls are made through Skype. Agent can work remotely, such as at home. Screen popup contains all information about the current call. Skip answering machines or leave message automatically. Record phone conversation. Save notes about the phone call. Agent call report. Support multiple phone lines and multiple agents
Semi-automatic Dialing Key features include, dial a phone number, transfer the call to another number, play a pre recorded message, record the conversation, all by the press of a key.
General features include easy to use spreadsheeting, do not call scrubber, import and export call list.
What's new in current version
Major enhancement for SIP based VOIP support and improvements in remote agent audio quality.
Requirements
Windows 2000, Windows XP, Windows Vista
Please contact Voicent Predictive Dialer publisher, Voicent Communications, Inc if you have questions or issues regarding this product.
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