Active Web Helpdesk

Active Web Helpdesk Review

Web-based Helpdesk Manager. It works by routing the Customer Question to the pro

Review

Download

Publisher:

Activewebsoftwares

Version:

Released:

8, March 2003

License:

Demo

Size:

520 Kb

Price:

$749 to buy

Rating:

Recommended: Click here to improve PC speed »

Product Info

Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.

Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category
search all words

What's new in current version

none

Requirements

Windows XP/2000 with IIS

Please contact Active Web Helpdesk publisher, Activewebsoftwares if you have questions or issues regarding this product.

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